Missed Collections & Severe Weather
All homes will be serviced by a single truck equipped with four compartments, allowing up to four commodities to be collected at the same time. Materials will be collected as follows: compostable waste weekly; recycling and garbage on alternating weeks; and glass and flexible plastics once per month.
Collections begin at 7:00 a.m., and crews have until 5:00 p.m. to complete their routes. Service may be delayed due to severe weather or other unforeseen circumstances. To avoid missed collection, please ensure all materials are set out on time, as the collection vehicle will make only one stop at each property.
Please note: During four-commodity collection weeks (compost, recycling, glass, and flexible plastics), collection services may be delayed in some areas. Please leave your materials at the curb until 7:00 p.m. to allow crews additional time to complete collection.
To help ensure your materials are collected, please:
- Place materials at the curb by 7:00 a.m.
- Ensure materials are properly sorted.
- Do not overfill carts; lids must be fully closed.
- Ensure the pink bin lid is fully closed.
- Green carts with twist locks on top are unlocked at the curb.
- Maintain at least 1 m (3 ft) of clearance between carts and any obstacles, such as parked cars, fences, trees, streetlights, or utility poles.
- For extra garbage bags, ensure each bag weighs no more than 50 lb (22.5 kg) and has a Tag-a-Bag sticker affixed.
Missed Collection
- Check your carts/bins for an Information Tag, which may explain why materials could not be collected.
- If there is no tag, please call E360S at 778.860.3864 or email [email protected].
Severe Weather Disruptions
The curbside contractor makes every effort to collect, but there may be times when severe weather prevents collection. Waste collection is important, but the safety of people and property comes first.
If areas are unable to be safely accessed, customers will be notified through the Curbside Collection App and information will be posted on our main Curbside Program webpage. If possible, a make-up collection may be arranged.
Customers who do not receive service (e.g. if a make-up collection isn't possible) will be allowed to place up to twice their normal limit of materials at the curb the following regular collection day. In this case, the collection of extra materials will be free of charge and no Tag-a-Bag stickers will be needed.
Tips for Windy Weather
To keep your lid and bin together and prevent wet, heavy material, try these ‘Windy Season’ tips:
- Close all lids. Ensure all cart lids are fully closed to prevent materials from blowing out.
- Consider holding over materials until the next collection if possible.
- Avoid overfilling. Do not overfill carts, as loose or protruding items are more likely to become windblown debris.
- Set out carts close to collection time. Put carts out by 7:00 a.m., but avoid placing them at the curb the night before if high winds are forecast.
- Maintain proper spacing. Keep required clearance between carts and obstacles to prevent tipping and ensure safe automated collection.
- Bring carts back in as soon as possible after collection to prevent them from being blown over or damaged.
- Use the sticker decal that was provided to you when the carts were delivered to write your address on the sticker and place it on your cart.
Tips for Winter Conditions
- Always have your carts out by 7:00 a.m., as weather conditions, truck maintenance, and other unforeseen events can lead to route changes.
- Ensure a path is snow and ice free from the road to your materials, and that cart placement will not interfere with snow plows or other vehicles.
- Carts/bins placed behind or on top of snow banks will not be collected. Place containers at the curb/alley in an area free of snow accumulation, such as the flat area at the end of your driveway.
- Loosen Green Cart contents or line your cart with newspaper to prevent materials from freezing to the sides of the cart, which can prevent carts from being emptied. Placing your Green Cart in a sunny location can also help prevent materials from freezing to the cart sides.
- Remove any snow and ice from the lids of your containers before placing them at the curb to prevent lids from being frozen shut. Unlock your Green Cart.
- When there is snow on the ground, pulling your cart will likely be easier than pushing it.