Damage Claims

Damage to property may occur during emergency response and firefighting activities undertaken to protect life and property. This may include damage resulting from actions such as gaining access to a building, suppressing a fire, or preventing the spread of fire.

Under the Fire Safety Act, local authorities and fire departments have powers relating to fire suppression and the protection of persons and property.

If your property has been damaged during a Fire Department response, please contact your homeowner insurance provider to report the damage. Your insurance policy may provide coverage for the damage, and your insurer can advise you regarding the process.

For injuries arising from an incident involving the City, please complete and submit the City’s Notice of Claim Form with details of the incident, including the date, time and location; a description of the injury; the names of any witnesses or City staff involved; and any supporting documentation, such as photographs or other relevant information.

The City is not an insurer for private property. Please contact your homeowner insurance provider to report the damage. Your insurance policy may provide coverage for the damage, and your insurer can advise you regarding the process.

Please contact the City’s Operations Department at 604-793-2810 or [email protected] to report the hazard and document the date, time and location, the circumstances of the incident, and any damage sustained. The City is not an insurer for your vehicle. If your vehicle or other property has been damaged, please contact ICBC to report the damage. Your insurance policy may provide coverage for the damage, and your insurer can advise you regarding the process.

The City regularly inspects and maintains its sidewalks. For incidents including trips, falls, or other hazards, please complete and submit the City’s Notice of Claim Form with details of the incident, including the date, time and location; a description of the injury; the names of any witnesses or City staff involved; and any supporting documentation, such as photographs or other relevant information.

The City regularly inspects and maintains its planted trees. The City is not an insurer for damage by trees to private property. If you have suffered damage from a fallen tree/branch, please contact your homeowner insurance provider to report the damage. Your insurance policy may provide coverage for the damage, and your insurer can advise you regarding the process.

For incidents involving watermain breaks, sanitary sewer backups or other water and sewer-related damage, contact the City's Operations Department as soon as possible to report the issue. During business hours, call 604-793-2810; after hours, call 604-792-2233. When possible, take steps to protect your property and document any damage. If your property has been damaged, please contact your homeowner insurance provider to report the damage.  Your insurance policy may provide coverage for the damage, and your insurer can advise you regarding the process.

For claims or incidents that do not fall within one of the categories listed above, please complete and submit the City’s Notice of Claim Form with details of the incident, including the date, time and location; a description of the injury; the names of any witnesses or City staff involved; and any supporting documentation, such as photographs or other relevant information.