Objectives, Measures & Progress
OBJECTIVE
STRATEGY
MEASURE
PROGRESS
Provide relevant information through
the City website, Greenheart News
and the Leisure Guide.
Leisure Guide, Greenheart News,
Annual Report, Tax Insert made
available. Updated website regularly.
All done to satisfaction. Met statutory deadline for
presentation of Annual Report.
Work closely with
Committees of Council.
Committees meet regularly, have Council
representation and provide feedback to
Council.
All Committees active during year.
Work cooperatively with senior
government elected officials.
Meet regularly with MLA's and MP to review
mutual issues.
Individual meetings have occurred as needed to discuss
specific issues. These meetings will continue and joint
group meetings will be scheduled.
Ensure timely and accurate
information to the community.
Information provided.
A social media presence was established on Facebook
and Twitter in 2011 and timely updates are provided on
a regular basis. Staff regularly answer questions and
concerns posted on social media and have drafted a
social media policy.
Meet regularly with
Ratepayer groups.
Meetings undertaken.
Met with Promontory Ratepayers, Yarrow Ratepayers
and BIA groups.
Develop and
Maintain a First
Rate Work Force
Have recruiting strategies that
attract the brightest and the best.
Qualified applicants.
71 posted positions to date for 2013 filled with qualified
employees, including 27 new employees to the
organization.
Undertake on-site training for
employee development, as well as
encourage employee professional
development.
Employees taking relevant professional
training, approved by manager prior to
training event.
400 transactions of employer-sponsored education
sessions that provided employees training and
professional development opportunities. A wide variety
of courses were approved in 2013. From industry-driven
and certification-based courses that are required or
recommended to enhance leadership and soft skill
training that enhances productivity and a variety of
other skills and abilities. To date as of October 21, 2013,
76% of the training budget has been utilized.
Provide opportunity for internal
advancement.
Employee movement and turnover.
44 employee changes have occurred to date in 2013. In
each move the employee obtained a new position within
the organization to advance their careers. *Note: Some
internal employees have made 1 or more career or job
changes.
Offer a competitive compensation
package and employee programs.
Comparison to other communities.
Municipal group of 10 surveys conducted throughout
2013 to verify competitive rates on individual positions.
Workplace safety.
Number of workdays lost per year due to
injury.
7 workdays lost due to injury up to September 30th. As a
comparison, 197 days were lost in 2012 and the 267 days
in 2011.
Provide Excellent
Customer Service
Provide customer service
training to employees.
Training provided.
Provided group training for about 45 employees,
including a focus on our front-line staff.
Seek taxpayer/customer feedback.
Customer feedback system in place
and followed up on.
Almost all feedback was positive.
Complaints followed up on promptly.
Provide fast and efficient service.
Timeliness of customer service.
Turn-around times met regularly. Reviewed over 112
building permits (225 hours) under the premium plan
review process for building permits.
Provide a
Safe Community
Provide the community with effective
fire and life safety education in an
effort to reduce the loss of life and
property.
Provide fire safety and emergency
preparedness education to businesses,
community groups and the public.
Held approx. 250 education events involving over 5,900
persons, including education for school children, seniors,
community and children's groups and local employers.
Increase the fire and life safety in
multi-family residential and senior's
buildings.
Participate in “Health and Safety” inspections
program. Work towards achieving fire and
life safety upgrades in older apartment
buildings.
Conducted approx. 480 fire inspections of multi-family
and senior's residential buildings, as well as 28 health
and life safety inspections with Bylaw Enforcement.
Since 2009, 117 multi-family buildings have been added
to our fire safety upgrade program and 62% of those
have had the upgrades completed to date.
29
2013 Annual Report
