CITY OF CHILLIWACK 2025 Annual Report 55 2025 Annual Report CITY OF CHILLIWACK INFORMATION TECHNOLOGY * Image designed using resources by Freepik.com The Information Technology (IT) Department delivers comprehensive technology support and services to all City departments, ensuring efficient operations and secure digital infrastructure. * 2025 HIGHLIGHTS These services include: • Technical Support - provide responsive Help Desk assistance to resolve hardware, software, and connectivity issues for employees. • Device Management - support and maintain desktops, laptops, and mobile devices to ensure staff have reliable access to the tools they need. • Network Administration - oversee the City's network infrastructure, including regular maintenance, upgrades, and troubleshooting to maintain seamless connectivity. • Cybersecurity - implement and monitor security protocols to protect City systems and sensitive data from cyber threats and unauthorized access. • Telecommunications Services - manage and maintain phone and communication systems across City buildings to support effective internal and external communication. • Public Wi-Fi Services - provide and maintain secure public wi-fi access in select City buildings to enhance connectivity for residents and visitors. • Security Systems Administration - support and oversee security-related technology, including surveillance systems and access control, to protect City facilities. • Custom Programming Services - develop, maintain, and enhance in-house applications to streamline City operations and improve efficiency. • Financial Systems Support - ensure the reliability and functionality of financial software and systems critical to City budgeting, accounting, and financial management. • Geographic Information Systems (GIS) - maintain and update detailed cadastral mapping data that tracks lot lines, rights-of-way, zoning classifications, and setback requirements. GIS also maps and monitors the location of essential infrastructure, including water and sewer lines, manholes, the digital emergency E911 system, and fire hydrants to support City planning and utility management. * 1.1 MILLION VISITS TO WWW.CHILLIWACK.COM, WITH 55% OF VISITS FROM MOBILE DEVICES 22,350 PARCELS OF LAND MAINTAINED IN THE GIS MAPPING SYSTEM 3,400+ HELPDESK TICKETS RESOLVED 200+ REVIEWS OF CUSTOMER SATISFACTION WITH AVERAGE RATING 5 OUT OF 5. 80% SERVICE TICKETS RESOLVED WITHIN 72 HOURS 60+ PUBLIC WI-FI ACCESS POINTS USED 27 TERABYTES OF DATA 54 PLANNING Intermunicipal Business Licences Planning for the future is important to ensure growth and development are managed wisely, while being mindful of the diverse needs of our community. The Planning Department is responsible for long range and development planning. Long range planning includes the development of land use plans, strategies, policies and regulations to guide growth and development. It also includes studies of key topics, emerging trends and provides guidance to update regulatory tools or shift evolving City practices. Development planning includes the development application process for all land uses, business licensing, and regulatory updates and special projects. 41 REZONING APPLICATIONS 69 DEVELOPMENT VARIANCE PERMITS 82 FORM AND CHARACTER DEVELOPMENT PERMITS 12 AGRICULTURAL LAND RESERVE APPLICATIONS 28 TEMPORARY USE PERMITS 835 NEW BUSINESS LICENCES 2016 2017 2018 2019 2020 2 315 374 459 498 520 520 529 546 571 628 567 350 400 450 500 550 600 650 2020 2021 2022 2023 2024 2025 2025 HIGHLIGHTS Completed Projects • Adopted the 2050 Official Community Plan through extensive background research, workshops, and public engagement. • Updated design guidelines to provide clarity and predictability to the development process and to improve review timelines. • Completed a Residential Development Financial Analysis to determine the feasibility of implementing density bonusing and Amenity Cost Charge programs. • Created the Mountain View Heritage Conservation Area to enhance the historic area near downtown. • Completed Year 1 of Provincial Housing Targets. In-Progress • Density Benefits: zoning changes and new policies to support building more three bedroom housing units. • Child Care Strategy: assess progress and determine any necessary policy changes, to keep current with changing market conditions. Source: Planning Department
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