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Undertake on-site training
for employee development,
as well as encourage
employee professional
development.
On site training undertaken. Employees
taking relevant professional training.
There were 80 instances of
employer-sponsored education
programs provided for employees
throughout the City. This is
comprised of two coordinated
programs in leadership
development and conflict resolution
as well as numerous courses taken
by individual employees.
Provide opportunity for
internal advancement.
Employee turnover.
34 employees obtained new
positions within the organization to
advance in their careers.
Offer a competitive
compensation package and
employee programs.
Comparison to other communities.
Spot surveys conducted throughout
2012 to verify competitive rates on
individual positions.
Workplace safety.
Number of workdays lost per year due
to injury.
118 workdays lost due to injury
up to September 30th. As a
comparison, the days lost in 2011
were 190.
Provide
Excellent
Customer
Service
Provide customer service
training to employees.
Training provided.
Provided group training for about
45 employees, including a focus on
our front-line staff.
Seek taxpayer/customer
feedback.
Customer feedback system in place
and followed up on.
Almost all feedback was positive.
Complaints followed up on
promptly.
Provide fast and efficient
service.
Timeliness of customer service.
Turn-around times met regularly.
Reviewed over 112 building permits
(225 hours) under the premium
plan review process for building
permits.
Provide a
Safe
Community
Provide the community with
effective fire and life safety
education in an effort to
reduce the loss of life and
property.
Provide fire safety and emergency
preparedness education to community
groups and the public.
Held approx. 210 education events
involving over 6,500 persons, including
education for school children, seniors,
community and children’s groups and
local employers.
Increase the fire and life
safety in multi-family
residential and senior
housing properties.
Participate in “Health and Safety”
inspections for multi-family housing
units program. Work towards achieving
fire and life safety upgrades in older
apartment buildings.
Conducted approx. 500 fire inspections
of multi-family and senior’s residential
properties, as well as 30 health and life
safety inspections in conjunction with
Bylaw Enforcement. Since 2009, 109
multi-family buildings have been added
to our fire safety upgrade program and
35% of those have had the upgrades
completed to date. The Fire Department
installed, free of charge, 35 smoke
alarms in local homes in 2012.
Plan for the response and
recovery of the City and
community in times of
disaster.
Exercise the City’s Emergency
Preparedness (EP) Plan.
Complete individual City department
emergency plans.
Exercised EP functions during 2012
spring freshet when several homes were
threatened by rising Fraser River and
plan to conduct an EP exercise in the
fall/winter of 2012. Provided training in
EP for our Public Educator for use in the
community and the EOC. Participated
in Stó:Lō Nation emergency planning
meetings in October. EP manager
completed his Master’s Degree in
Emergency Planning.
OBJECTIVE
STRATEGY
MEASURE
PROGRESS
objectives, measures & progress
35
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