CITY OF CHILLIWACK | 2024 Annual Report 56 57 2024 Annual Report | CITY OF CHILLIWACK INFORMATION TECHNOLOGY 60+ PUBLIC WI-FI ACCESS POINTS USED 25 TERABYTES OF DATA 1.1 MILLION VISITS TO WWW.CHILLIWACK.COM, WITH 70% OF VISITS FROM MOBILE DEVICES 22,304 PARCELS OF LAND MAINTAINED IN THE GIS SYSTEM 2024 HIGHLIGHTS The Information Technology (IT) Department delivers comprehensive technology support and services to all City departments, ensuring efficient operations and secure digital infrastructure. These services include: • Technical Support - provide responsive Help Desk assistance to resolve hardware, software, and connectivity issues for employees. • Device Management - support and maintain desktops, laptops, and mobile devices to ensure staff have reliable access to the tools they need. • Network Administration - oversee the City's network infrastructure, including regular maintenance, upgrades, and troubleshooting to maintain seamless connectivity. • Cybersecurity - implement and monitor security protocols to protect City systems and sensitive data from cyber threats and unauthorized access. • Telecommunications Services - manage and maintain phone and communication systems across City buildings to support effective internal and external communication. • Public Wi-Fi Services - provide and maintain secure public wi-fi access in select City buildings to enhance connectivity for residents and visitors. • Security Systems Administration - support and oversee security-related technology, including surveillance systems and access control, to protect City facilities. • Custom Programming Services - develop, maintain, and enhance in-house applications to streamline City operations and improve efficiency. • Financial Systems Support - ensure the reliability and functionality of financial software and systems critical to City budgeting, accounting, and financial management. • Geographic Information Systems (GIS) - maintain and update detailed cadastral mapping data that tracks lot lines, rights-of-way, zoning classifications, and setback requirements. GIS also maps and monitors the location of essential infrastructure, including water and sewer lines, manholes, and fire hydrants to support City planning and utility management. PLANNING Intermunicipal Business Licences Planning for the future is important to ensure growth and development are managed wisely, while being mindful of the diverse needs of our community. The Planning Department is responsible for long range and development planning. Long range planning includes the development of land use plans, strategies, policies and regulations to guide growth and development. It also includes studies of key topics, emerging trends and provides guidance to update regulatory tools or shift evolving City practices. Development planning includes the development application process for all land uses, business licensing, and regulatory updates and special projects. 37 REZONING APPLICATIONS 81 DEVELOPMENT VARIANCE PERMITS 93 FORM & CHARACTER DEVELOPMENT PERMITS 12 AGRICULTURAL LAND RESERVE APPLICATIONS 18 TEMPORARY USE PERMITS 747 NEW BUSINESS LICENCES 2016 2017 2018 2019 2020 2021 2022 2023 2024 315 374 459 498 520 529 546 571 628 498 520 529 546 571 628 300 350 400 450 500 550 600 2019 2020 2021 2022 2023 2024 2024 HIGHLIGHTS Completed Projects –City and Neighbourhood Profiles published online to highlight community trends using data from the 2022, 2021, and 2016 Census years. – Continued the City Studio partnership between the City and University of Fraser Valley (UFV). – Community Heritage Registry adopted for 17 heritage properties. – Prepared the Interim Housing Needs Report to estimate 5-year and 20-year housing supply needs to update the Official Community Plan (OCP) and inform housing policies. – Small-Scale Housing and Transit-Oriented Area Bylaws adopted to comply with new Provincial legislation. * Image designed using resources by Freepik.com * In-Progress – Working with the Province on housing development targets for the next five years. – Phase 1 updates to the Official Community Plan (OCP) for the next 25 years is underway. – Updating design guidelines to provide clarity and predictability to the development process. – Creating a Heritage Conservation area to enhance the historic Village Walk near downtown. – Implementing a Residential Development Financial Analysis to help provide community amenities and infrastructure as the city grows.
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