CITY OF CHILLIWACK | 2024 Annual Report 36 37 2024 Annual Report | CITY OF CHILLIWACK STRATEGIC GOAL #8: CUSTOMER SERVICE Ensure employees receive customer service training in order to provide excellent and efficient service to the public. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2024 TRAINING Train employees to provide quality customer service. Continued to provide Customer Service Training for new employees. WORKPLACE SAFETY Build and maintain a safe and respectful workplace that minimizes work days lost due to injury. Additional support provided to staff, after an incident, resulting in less Lost Time Incidents and a stronger Return to Work process. Conducted monthly safety meetings to encourage greater staff engagement. Staff from all departments represented on three active Joint Health and Safety Committees. Provided Respectful Conduct in the Workplace training for all staff. Provided further knowledge for psychological safety and health education through poster campaigns, educated toolbox talks and courses. Implemented an online platform to facilitate access and improve document quality for health and safety issues. Continued providing training specific to safety-sensitive work including: Occupational First Aid, Traffic Control Certification, Blood Pathogens and Defensive Driving. Expanded peer-to-peer training support to include: Crane Operations, Bucket Truck Operations, Boom Lift, Snow and Ice Control, and Snow Plow Operations. Continued certification training for operationally relevant and safety-sensitive courses including: Fall Protection, Confined Space Entry and Rescue, Forklift, Trench and Evacuation, Utility Locating and Overhead Crane Operator. Continued annual hearing tests and respirator fit testing to maintain employee health and safety. Engaged in a study to support and promote staff personal safety and training at Sardis Sports Complex and Evergreen Hall. Organized a training workshop for the Engineering Department on Equity, Diversity and Inclusion in the Workplace. STRATEGIC GOAL #9: COMMUNITY SAFETY Continue to enhance community safety through a wide range of municipal services while supporting RCMP initiatives and ICBC road safety initiatives. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2024 FIRE AND LIFE SAFETY Provide effective fire and life safety education to the community and increase safety in multi-family residential buildings and gated communities. Introduced a risk-based fire inspection program for properties. Conducted an audit of the fire prevention division. Focused on large-scale fire life safety and emergency preparedness events to engage and educate the maximum number of community members. Collaborated with City departments to ensure safety measures are met in new development projects. EMERGENCY PREPAREDNESS Prepare for response and recovery of the City in times of disaster and work with First Nations to integrate emergency plans. Exercised the City’s Emergency Response and Recovery Plan via two wildland/urban interface fire tabletop exercises. Trained additional Emergency Operations Centre (EOC) team members in Community Evacuations and the EOC Information Officer. Recruited and trained four additional Emergency Support Services (ESS) volunteers. Commenced technology upgrades for the EOC and ESS Team through UBCM grant funding. Continued to focus on capacity building and sharing resources and training opportunities with local First Nations. FIREFIGHTERS Continued firefighter staffing requirement planning and increase quality and quantity of firefighter training and education. Continued to develop and implement the training passport system to support firefighter and fire officer training and professional development. Continued on-site improvements at the fire training centre. Hired one additional full-time career firefighter. Implemented new promotional process focused on enhancing career officer development. Continued working towards maintaining crews of four firefighters, on Engines 1 and 4, at all times. Trained and equipped career and Paid On-Call firefighters in preparation to respond to interface and fires. Provided additional training and education to develop career and Paid On-Call firefighters and fire officers.
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