CITY OF CHILLIWACK | 2024 Annual Report 34 35 2024 Annual Report | CITY OF CHILLIWACK STRATEGIC GOAL #6 CONTINUED: CONNECTED COMMUNITY Provide opportunities to hear from the community, meet with other levels of government and share information throughout the community. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2024 COMMUNITY FORUMS Provide platforms for community feedback on major issues. Hosted an in-person community engagement event for the Tyson Road widening project. Hosted in-person and online engagement for Princess Avenue one-way and Active Transportation project. Hosted an in-person community engagement for the accessibility plan. Community feedback was collected online, in-person, via email, mail and phone for various initiatives. Surveys conducted for various initiatives. Utilized online EngageChilliwack platform, which had 15,982 residents providing input on a variety of projects, including City Studio projects with the University of the Fraser Valley, the 2025 Financial Plan, and the Community Accessibility Plan. Utilized the online EngageChilliwack platform to receive input and feedback on budget priorities for the City’s Comprehensive Municipal Plan. STRATEGIC GOAL #7: ORGANIZATIONAL EXCELLENCE Employ recruitment strategies that focus on attracting the best workforce, while providing opportunity for internal advancement. Provide focus on workplace safety and on-site training while encouraging ongoing professional development. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2024 RECRUITMENT Strategize to attract and retain staff. Focused on internal advancement opportunities for staff. Offered educational opportunities to promote advanced knowledge and qualifications. PROFESSIONAL DEVELOPMENT Encourage employee development and create opportunities for internal advancement. A combination of virtual and in-person training sessions were completed for a variety of educational courses. Provided refresher courses on important policy information. Provided refresher courses in relation to mental health to frontline workers. Delivered refresher training to all staff on the City’s Respectful Workplace Policy. Delivered PIECES (Progressive Institute of Education for Chilliwack Employees’ Success), an in-house leadership program facilitated by the Justice Institute of BC. Provided a series of First Nations Cultural Safety Training facilitated by Three Sisters Consulting. EFFICIENCY Provide fast and efficient service. Concerns and issues followed up on promptly. Maintained efficient turnaround times on approvals for all types of development. Established a web portal that ties into the existing permitting system and cloud-based software associated with building permit applications with funding from the Union of BC Municipalities Local Government Development Approvals Program. Initiated the Form and Character Design Guidelines update project to improve clarity for staff and the public, reduce uncertainty in the development process, and enable quicker City reviews. Expanded delegated authority powers of issuing Development Permits to include Small-Scale Housing. Updated development approvals tracking process to facilitate quicker data analysis and reporting on housing units.
RkJQdWJsaXNoZXIy ODc2MA==