30 City of Chilliwack STRATEGIC GOAL #8: CUSTOMER SERVICE Ensure employees receive customer service training in order to provide excellent and efficient service to the public. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2022 TRAINING Train employees to provide quality customer service. Customer service training provided for new staff. WORKPLACE SAFETY Build and maintain a safe and respectful workplace that minimizes work days lost due to injury. Provided Respectful Conduct in the Workplace training for all staff. Training was provided to staff in several areas including Occupational First Aid, Traffic Control Certification and other training specific to safety-sensitive work. Certification training continued for safety-sensitive duties, including Fall Protection, Confined Space Entry and Rescue, Bucket Truck Operator, Overhead Crane Operator, Occupational First Aid, Utility Locating, and other operationally relevant courses. In-house training expanded for the Operations Department to include Crane Operations, Bucket Truck Operations, Light Duty Snow Plow Operations, and Winter Snow & Ice Control Training. Training sessions are conducted by experienced employees passing on their knowledge and skills to their fellow colleagues. Annual Hearing Tests and Respirator Fit Testing continues, maintaining employee health and safety. Psychological Safety and Health education was provided through poster campaigns, educated toolbox talks, and courses. STRATEGIC GOAL #9: COMMUNITY SAFETY Safety encompasses a wide range of services including fire safety, comprehensive emergency management plans and training. It further includes support of RCMP initiatives and improvements in traffic safety. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2022 FIRE AND LIFE SAFETY Provide effective fire and life safety education to the community and increase safety in multi-family residential and gated communities. Conducted fire safety and emergency preparedness sessions, both virtually and in-person, to 1,500+ people. Community Risk Reduction programs continued to be developed, including the Community Risk Assessment which is currently 70% complete. 105 multi-family residential buildings currently on the fire and life safety upgrade program with 77% of the upgrades completed. EMERGENCY PREPAREDNESS Prepare for response and recovery of the City in times of disaster and work with First Nations to integrate emergency plans. Conducted after action review of 2021 atmospheric river event and assisted impacted residents with recovery efforts. Added capacity to Emergency Operations Centre (EOC) team and trained new members. Worked with First Nations communities on flood preparedness and planning. FIREFIGHTERS Continued firefighter staffing requirement planning and increase quality and quantity of firefighter training and education. Continued to develop and implement the training passport system to support firefighter and fire officer training and professional development. Continued on-site improvements at the fire training centre. Hired two additional full-time career firefighters. Hired one additional fire inspector/public educator. Continued working towards maintaining crews of four firefighters, on Engines 1 and 4, at all times. Trained and equipped career and POC (Paid On-Call) staff to deliver flat water rescue and wildfire suppression. Provided additional training and education to develop career and POC firefighters and fire officers. Annual Report 2022 31
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