2020 Annual Report

Annual Report 2020 25 STRATEGIC GOAL #8: CUSTOMER SERVICE We ensure employees receive customer service training in order to provide efficient service. We regularly seek taxpayer/customer feedback. HOW WE WILL GET THERE WHAT WE ACHIEVED IN 2020 TRAINING Train employees to provide quality customer service ✓ Individually trained new staff members into customer service positions as required. EFFICIENCY Provide fast and efficient service ✓ Concerns and issues followed up on promptly. ✓ Maintained efficient turnaround times on approvals for all types of development. ✓ Building inspection reports recorded electronically and field reports sent directly by email to property owners, applicants and builders. ✓ Established “box office” style customer service wickets at the front of City Hall to safely allow in-person customer service during the COVID-19 pandemic. 