2019 Annual Report

City of Chilliwack 16 Information Technology The Information Technology (IT) Department provides computer related technical service and support for the City. These include: ƒ Website development & maintenance ƒ Programming services for in-house applications ƒ Technical help-desk support ƒ Network administration ƒ PC support ƒ Telecommunications ƒ Administration of security systems ƒ Monitoring of Systems Control and Data Acquisition (SCADA) programs which maintain flows and controls of the water and sewer systems The Geographic Information Systems (GIS) funcion of IT maintains detailed cadastral mapping information that tracks exact lot lines, properties, right of ways, setbacks, zoning and the location of sewer and water utilities, manholes and fire hydrants. 2,960 HELP DESK REQUESTS 459 DESKTOP & LAPTOP COMPUTERS 22,000 PARCELS OF LAND MAINTAINED IN THE GIS SYSTEM