FAQs and Resources

Frequently Asked Questions

Resources for Seniors

  • BC 211 Service for Seniors
    • The Government of British Columbia has launched a new service via the 211 phone line and website to help connect seniors with people who want to help them during the novel coronavirus pandemic. The 211 phone number can now be called from anywhere in the province, and will be staffed 24 hours a day with a live operator.
  • Seven Numbers Every Senior Needs: How to Get Help for Any Health Concern

Health Information

For information about prevention, symptoms and updates about the virus, please visit:

If you are concerned you have COVID-19, please use the BC COVID-19 Self-Assessment Tool.

Description Date File Size 
Physical Distancing Information 2020-04-06 296KB 
Self Isolation Dos and Don’ts 2020-04-06 391KB 
Handwashing Information 2020-04-06 2.84MB 
Property Tax and Utility Payments FAQs 2020-05-06 155KB